Tuesday, June 12, 2007

The ULTIMATE Customer Service

Every year, the restaurant that I work for takes a trip to a nearby Casino. This is a highly anticipated trip, and we all talk about it for months in advance.

We talk about it with each other and we talk about it with our regular customers. It's definitely a topic of conversation because there are so many stories associated with these trips. (Who won, who lost, who had to get out and push the bus off the highway when it broke down last year...)

This year, one of our bartenders was talking about the many stories with one of her regulars. He handed her a $20 and said, "Bet it for me, if we win, I'll split the money with you." Everyone laughed, she put the money in her purse and went on the trip the next night.

Well, while there, this bartender played and had a great time. Finally, she told the people around her "OK, this is Tim's $20." She put the $20 in AND WON $1000!!!!!

When she came back, she had all of the money ready to give to the customer. All $1000. I wish I could have seen the look on his face when she gave it to him. She had split the money into several envelopes each with a label for suggestions of how to spend the money inside. (A night out NOT at our restaurant, a spa day for his wife, etc.)

After getting over the initial disbelief of the situation, he held true to his word and split the money with his new favorite bartender.

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